Buyer Guide

FAQ

How do I sign in?

You sign in with an email one-time code — no password needed.

Is there an age requirement?

Yes. The site is 21+. We do not collect ID photos.

How does shipping work?

See the shipping details on the orders & payment page, pulled from our current policies.

What payment methods do you accept?

See the orders & payment page for the methods currently enabled.

How do I get order updates?

You receive an email confirmation and updates per our current order-update policy.

What is your return policy?

See the orders & payment page for our current returns and refunds policy.

How do wholesale accounts work?

Apply at the wholesale hub. Once approved, you see wholesale pricing, case packs and MOQ, and you build orders that we invoice — no card is charged.

Do you show lab reports?

Every ingestible product shows its Certificate of Analysis (COA) with a test date.

Still have questions? Contact us at contact@c-l-e-a-n.com.